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Aldams
Aspiring Contributor
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Message 6 of 7

Re: Email Complaint Not Answered - How Long?

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Thank you @NeilO and the other moderators.  I had a phone call this morning and all sorted!!  You guys are amazing !!

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Aldams
Aspiring Contributor
931 Views
Message 1 of 7

Email Complaint Not Answered - How Long?

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NEWBIE ALERT

emailed a complaint to BT on the 14th February and have not received any reply. it states they will get back to me within 7 days . I chased this up via email again this week and again have received no reply.  Today I receive an email stating 'We've Closed Your Complaint' with no resolution whatsoever.  No email, no telephone call NOTHING!  How can they close it when no-one has spoken to me??

I spoke to the Live chat team initially who unfortunately couldn't grasp what I was actually talking about!

Is there any other way to chase this up with BT where somebody will actually know what complaint I have made and get back to me?

Thanks in advance! 

Aldams_0-1582732569355.png

 

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NeilO
Moderator
Moderator
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Message 2 of 7

Re: Email Complaint Not Answered - How Long?

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Hi @Aldams, Welcome to the community and thanks for posting, I'm really sorry your complaint has been closed without your consent or resolution. I'll send you a private message so you can get in touch with the forum moderators and we'll be happy to help.

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Aldams
Aspiring Contributor
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Message 3 of 7

Re: Email Complaint Not Answered - How Long?

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Hi @NeilO 

....any update???

Thanks

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NeilO
Moderator
Moderator
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Message 4 of 7

Re: Email Complaint Not Answered - How Long?

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Hi @Aldams, I can see your details are in our queue, it will likely be tomorrow when we get to your message as we work through the cases in the order that we receive them. 

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Aldams
Aspiring Contributor
849 Views
Message 5 of 7

Re: Email Complaint Not Answered - How Long?

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Thanks @NeilO  don't know how long these things take...sorry!

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PaddyB
Moderator
Moderator
750 Views
Message 7 of 7

Re: Email Complaint Not Answered - How Long?

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Hi @Aldams,

Thank you for taking my call today, I'm glad I was able to help you with your emails.

Thanks

PaddyB

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