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TonyA1
Beginner
474 Views
Message 1 of 11

Re: Email Sub Account changed password verified but cannot log in Issue

I have changed my sub account passowrd and I am unable to log in I get the below error message. The primary user has not changed their password and get log in and access emails. I can access any emails at all.

 

I cant even access the email I will get when reistering with this forum to verify!!

 

Error message

 

Temporarily unavailabe

 

System Error

Sorry we can't process your request at this time please try again later.

 

still get this edited by moderator

 

Can anyone assist

 

 

 

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10 REPLIES 10
Reganon
Contributor
477 Views
Message 2 of 11

Re: Email Sub Account changed password verified but cannot log in Issue

Hi Tony,

The best way to get help here on this forum is to start a new thread with your issue.

 

Meanwhile try changing the password again by logging into MyBT (as the Primary) then Email; should show a list of your sub accounts.

 

Other than that best try opening a new thread.

 

Kind Regards,

R

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Distinguished Sage
Distinguished Sage
465 Views
Message 3 of 11

Re: Email Sub Account changed password verified but cannot log in Issue

See link regarding changing passwords.

 

http://bt.custhelp.com/app/answers/detail/a_id/47071/~/i-need-to-change-or-reset-my-bt-email-passwor...

 

As Raganon has said, the Primary account holder should change the sub-account password and when asked the security questions they should use the Primary account security questions/answers.

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vofsanity2
Recognised Expert
453 Views
Message 4 of 11

Re: Email Sub Account changed password verified but cannot log in Issue


@TonyA1 wrote:

I have changed my sub account passowrd and I am unable to log in I get the below error message. The primary user has not changed their password and get log in and access emails. I can access any emails at all.

 

I cant even access the email I will get when reistering with this forum to verify!!

 

Error message

 

Temporarily unavailabe

 

System Error

Sorry we can't process your request at this time please try again later.

 

still get this edited by moderator

 

Can anyone assist

 

 

 


THE LINK IN RED IS FRAUDULENT !!! 

 

Either TonyA1 is a scammer or he has made a mistake or he has been scammed.

 

I have reported this to the Moderators.

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TonyA1
Beginner
437 Views
Message 5 of 11

Re: Email Sub Account changed password verified but cannot log in Issue

Well it must be the latter as i am not a scammer!!!

I am sure this would have been picked up in the ELEVEN call backs I have had from BT if this were the case!

 

just clicked on the link and got the error page so TBH I don't know what you're on about it being fraudulent??

 

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TonyA1
Beginner
435 Views
Message 6 of 11

Re: Email Sub Account changed password verified but cannot log in Issue

Tried that
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vofsanity2
Recognised Expert
421 Views
Message 7 of 11

Re: Email Sub Account changed password verified but cannot log in Issue


@TonyA1 wrote:

Well it must be the latter as i am not a scammer!!!

I am sure this would have been picked up in the ELEVEN call backs I have had from BT if this were the case!

 

just clicked on the link and got the error page so TBH I don't know what you're on about it being fraudulent??

 


If you put your mouse pointer over the link you have posted you get 

edited by moderator

This is not what is displayed. 

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TonyA1
Beginner
416 Views
Message 8 of 11

Re: Email Sub Account changed password verified but cannot log in Issue

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Distinguished Guru
410 Views
Message 9 of 11

Re: Email Sub Account changed password verified but cannot log in Issue


@TonyA1 wrote:

This is what i get

 

https://bt.edit.client.yahoo.com/bt/servicedown?intl=uk&partner=bt-1


Hi.

 

Unfortunately the link you initially provided is a facebook link, possibly due to using that system to login etc.

 

 

TonyA1
Beginner
405 Views
Message 10 of 11

Re: Email Sub Account changed password verified but cannot log in Issue

Very strange-when i click on that initial link I only get the BT error page-nothing to do with FB

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