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Hi @simonjedrake,
I'm sorry to hear that you can't get into your account. It does sound like you're affected by our security measures. I've sent you a private message so we can help you.
Thanks
DanielS
Is there a reason this seems to affect some users? Is it because someone is trying to login to the email account, but getting the password wrong, and causing lockout? That could be completely innocent of course.
Would someone using a VPN cause this issue, since the IP address could easily alter when they login to their computer/device.