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Su1
Newbie
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Message 1 of 6

Re: Email problems on iPhone with the correct username & password

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Hi, can’t send emails. BT instruction says: SMTP setting for ‘Authentication = PLAIN
This doesn’t seem to be an option on IOS? Can anyone help please?
Thanks
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andrew_langdon
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Message 2 of 6

Re: Email problems on iPhone with the correct username & password

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On iPhone make sure your smtp server has address mail.btinternet.com and put in your email address and password for authentication.
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Su1
Newbie
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Message 3 of 6

Re: Email problems on iPhone with the correct username & password

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Hi Andrew, yes, I’ve done this and I can receive emails.
Problem is I can’t send any.
I can’t choose ‘Authentication = PLAIN’
I have it set as ‘password’
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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Email problems on iPhone with the correct username & password

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Assuming you want to set your email up as an IMAP account , to set up email on your iPad go to settings >mail contacts, calendars > add account… >  tap the ‘other’ option from the bottom of the list > Add Mail Account and enter the following details:

  1. Name – it can be anything you want, but usually your real name is preferable
  2. Address – your full BT Internet email address
  3. Password – your email account password
  4. Description – this can be used if you have more than one email account on the device but put something like ‘work’ or ‘personal or ‘BT Internet
  5. Press “Next” and allow the verification (this may take a few minutes)

On the next screen it will want you to input incoming and outgoing mail server details:

  1. Tap ‘IMAP’

Incoming mail server settings:

  • Host name: mail.btinternet.com
  • Username: your full BT Internet email address
  • Password: your email account password

Outgoing mail server settings:

  • Host name: mail.btinternet.com
  • Username: your full BT Internet email address
  • Password: your email account password
  1. Press ‘next’
  2. Slide the notes and mail to be ‘on’ and press ‘save’ in the top-right
  3. Check your email on the device and see if it is working. Try sending yourself a message and see if it arrives. If messages are not able to send do the following:

Additional setting changes

  1. Go to Settings > Mail, Contacts, Calendars > tap your BT email account > a window will appear, tap on your email address > scroll down to the bottom of the window and tap where it says ‘SMTP’ > tap the primary server (which should be mail.btinternet.com) >make sure the following is on or enabled:
    1. ‘Use SSL’ should be ‘ON’
    2. Authentication should be ‘password’
    3. Server port should be ‘465’
    4. Press ‘done’ in the top-right
  2. Now do back to your emails and see if you can send
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Su1
Newbie
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Message 5 of 6

Re: Email problems on iPhone with the correct username & password

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Thanks. I checked I could logon to my email via web - yes. I deleted my accounts from my phone and turned off my phone. Turned back on and added account including password ... failed the initial verification .
I can’t proceed to the next piece as all I get is the error.
I now have no email accounts on my phone and find having to logon via web a nuisance.
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Su1
Newbie
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Message 6 of 6

Re: Email problems on iPhone with the correct username & password

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Thanks. I deleted my email accounts from my phone, turned it off, restarted it. Followed your steps above and failed at the first hurdle ... the initial verification failed.
But, persevered and got there.
Many thanks
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