cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jpc59
Beginner
559 Views
Message 1 of 9

Re: Email will not work with iphone but works with ipad and apple laptop

I had same issue this week. BT said to remove and reinstall the app but cant do that on an iphone. Apple sorted it by deleting and re-adding the account. However now i have lost all my email folders on my iphone and also the ability to create new folders. Apple don't understand why this doesn't work (it used to!) and say it is an issue with BT. Nightmare...

0 Ratings
Reply
8 REPLIES 8
Jpc59
Beginner
548 Views
Message 2 of 9

Do BT Email folders Synch between app and iphone?

I have had to delete my email account and re-add it on my iphone as i could not send emails due to unrecognisable password issues. Since then all of my email sub-folders (work, sport etc..) were removed but remain on the BT Mail app. I also cannot create new folders on my iphone wheras previously i could, Apple do not understand why this doesn't work and suggest it is a BT server issue. 

0 Ratings
Reply
gg30340
Distinguished Sage
Distinguished Sage
544 Views
Message 3 of 9

Re: Do BT Email folders Synch between app and iphone?

I have moved you onto your own thread and I have merged your two posts because they are basically about the same problem and any replies you get will be relevant to your problem.

As regards you email account synchronising with the BT servers. This will only happen if you have set the email app up as an IMAP account. It sounds like you have set it up as a POP3 account.

Which email app are you using to access your email account?

 

0 Ratings
Reply
Jpc59
Beginner
547 Views
Message 4 of 9

Re: Email will not work with iphone but works with ipad and apple laptop

bt broadband, mobile & TV customer.
On my iphone, i use the IOS mail and have accounts with bt & gmail
0 Ratings
Reply
Jpc59
Beginner
544 Views
Message 5 of 9

Re: Email will not work with iphone but works with ipad and apple laptop

Bt broadband, mobile and TV customer
On my iphone i use the IOS mail and have accounts with bt and gmail, the latter of which works fine.
0 Ratings
Reply
gg30340
Distinguished Sage
Distinguished Sage
523 Views
Message 6 of 9

Re: Email will not work with iphone but works with ipad and apple laptop

Please keep all your posts on this thread.

Did you check to see if your email account is set up as a IMAP account or a POP3 account?

Are you using the correct settings as per these links?

What are the settings for outgoing and incoming BT Email servers? | BT Help

BT Yahoo customers: Update your settings | BT Help

0 Ratings
Reply
Jpc59
Beginner
432 Views
Message 7 of 9

Re: Do BT Email folders Synch between app and iphone?

I’m using the IOS email on my iPhone 11

0 Ratings
Reply
gg30340
Distinguished Sage
Distinguished Sage
422 Views
Message 8 of 9

Re: Do BT Email folders Synch between app and iphone?

If you are still looking for some assistance can you answer the questions I asked in message 6.

0 Ratings
Reply
Jpc59
Beginner
370 Views
Message 9 of 9

Re: Do BT Email folders Synch between app and iphone?

How do I check POP3 or IMAP, the email was automatically set by BT?

0 Ratings
Reply