I also have this problem, my email address is linked to my mums BT account from when we joined year ago, it is a bt yahoo email address.
Me and my husband now have our own account and I would like the email address to be moved to this account so i can manage it myself.
Can you please advise how this can be done?
Hi @lizzy777 and welcome.
Take a look through Moving BT Yahoo email addresses to a different billing account and let me know if that help.