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CaseyG
Beginner
245 Views
Message 1 of 8

Re: Impossible to set up BT internet on iPhone or iPad

I have been experiencing the exact issue having reset my bt mail password. I have been sent between apple & BT numerous times. I have asked BT to reset my password and they say they can't because of the GDPR rules. I see from this thread that BT did reset someone's password after May 2018 when those new rules came into force. I am desperate to get my emails back on my devices so I can continue running a business. Can anyone help? It seems like such a simple request to BT. Thank you

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Distinguished Sage
Distinguished Sage
240 Views
Message 2 of 8

Re: Impossible to set up BT internet on iPhone or iPad

I have moved you onto your own thread so that you get assistance relevant to your problem and to avoid confusion of answers with the OP of the thread you posted on.

Are you a BT business customer?

Switch off all your devices or at the least stop them from polling your email account for new email. You can do this by either deleting the email account from the device or just change the email address in your email account settings.

Change your webmail email password yet again.

Wait at least 15/30 minutes before starting one of your devices and set up the email account with the new password.

Check that this device s working before moving onto the next device.

Ensure that you are using the correct settings via this link and set the email accounts up manually rather than using the email wizard.

https://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591

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CaseyG
Beginner
223 Views
Message 3 of 8

Re: Impossible to set up BT internet on iPhone or iPad

No I am not a business customer. I just need access to my personal emails while I am out at different work sites.

I have tried what you suggested but it still says my username or password is wrong. Grateful for amy other thoughts.

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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Impossible to set up BT internet on iPhone or iPad

Are you able to log onto your BT email in a web browser via this link

BT Email

and if not is are you able to access your email by logging onto your MyBT then going to "manage extras" then "manage email".

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CaseyG
Beginner
178 Views
Message 5 of 8

Re: Impossible to set up BT internet on iPhone or iPad

Sorry for the delay in responding. I can access my BT but I can't find manage extras. Are you able to advise under which menu it is? I can access my email through teh web browser too. thanks

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Distinguished Sage
Distinguished Sage
174 Views
Message 6 of 8

Re: Impossible to set up BT internet on iPhone or iPad

I assume you are the BT Broadband account holder. If not the account holder there is a different procedure to this one.

Log onto MyBT and on the opening page scroll down to Your Package then Manage Extras and click on that. Scroll down to BT Broadband BTMail. It should show as active. Click on Manage BT Email. This should open a new page showing all the email addresses that are on your BT Broadband account. At the email address you are having a problem with you should see a Go to Inbox button. Click on that and you should go to the inbox. You may have to make it your favourite in order to do that.

If you can access your email via webmail it at least show the account is active and not deleted.

 

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CaseyG
Beginner
162 Views
Message 7 of 8

Re: Impossible to set up BT internet on iPhone or iPad

Thank you I have acessed  my mail through the go button so that is really helpful & realise I can access through the web on my phone. Would just like to go direct to my emails on my phone home screen rather than go through the web everytime.

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Distinguished Sage
Distinguished Sage
154 Views
Message 8 of 8

Re: Impossible to set up BT internet on iPhone or iPad

The reason I asked you to check via webmail and MyBT was not to have you use that method while out and about but as a check to ensure that your account and password were actually active and working because if they were not it would be pointless trying to set up the email account on your iPhone.

What was the reason you changed your password, was it because you could not access your emails on your iPhone?

If you previously had your email set up on your iPhone and it was working OK until you reset your password it would appear to be a synchronisation problem.

When that happens it is usually resolved using the method I gave in message 2.

I would suggest that you change your password again by going through the "change password"  procedure but this time turn off your mobile devices before doing it then follow the procedure outlined in message 2. 

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