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Ashley1954
Aspiring Contributor
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Message 1 of 8

Re: Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email add

I have a similar problem. I cannot send emails on my PC using Outlook or my iPad using the mail app.

My BT Webmail works to send and receive. BT have told me they do not support 3rd party apps.

I have spent hours on the phone to BT and Microsoft to no avail. From reading this thread I see that the Moderators have had success solving issues and I was hoping to get some help please?

The error  message I get is "Sending reported error (0x800CCC78); Cannot send the message. Verify the email address in your account properties. The server responded: 522 Sorry, we couldn't send your message. The network address your device has been assigned is on an industry blacklist to prevent Spam. The problem should be addressed by your network service provider"

This has been going on for months, it will stay like this for a few days and then corrects itself only to repeat the whole thing maybe a week or two later.

Any help or advice will be greatly appreciated.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email add

Are you a BT Broadband customer or paying for your email through a BT Premium email account?

If you are a BT Broadband customer was the email account set up on your present broadband account or is it from a previous broadband account or a sun account of another email account?

Have you checked that you are using the correct settings as per this link.

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...

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Ashley1954
Aspiring Contributor
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Message 3 of 8

Re: Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email add

I am no longer a BT Internet customer I pay £7.50 monthly for the continued use of my BT email address.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email add

Did you check if you are using the correct server settings?

You should also log onto your MyBT and then go to "My Product" and then "Mail, manage". Check that your email account is there and is active and it status is not showing as BT Basic.

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Ashley1954
Aspiring Contributor
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Message 5 of 8

Re: Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email add

Thank you for this. Both Microsoft and BT have extensively checked my settings which appear to be correct but are seemingly not accepted with the black list my address has been put on.

Microsoft did many checks and are certain it is nothing to do with Outlook since the same problem occurs with the "mail" app on my iPhone and iPad. This seems to make sense to me?

The problem must therefore be with the BT server but BT are unwilling to chase to a conclusion. Having been on the phone to them for about 45 minutes yesterday the line went dead whilst I was on hold. I expected they would notice this and return my call but they did not.

 

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gg30340
Distinguished Sage
Distinguished Sage
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Message 6 of 8

Re: Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email add

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are very busy at present so it can take up to 48 hours for them to contact you. They will do this by posting on this thread.

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Ashley1954
Aspiring Contributor
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Message 7 of 8

Re: Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email add

Many thanks, I appreciate your help.

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PaddyB
Moderator
Moderator
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Message 8 of 8

Re: Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email add

Hi @Ashley1954,

Welcome to the Community and thank you for posting. I'm sorry you're having problems with your BT email. If you send me your details, I'll get this investigated.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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