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Somoric1
Beginner
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Message 1 of 2

Re: Is BT Email down ?

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Hello Sean,

The tagline  'Something went wrong, please try again' is what I keep getting when I do trying to log into BT Mail. After changing my BTID and having multiple lockouts, I did try to get through BT helpdesk and they said it was a known problem and was told it will be resolved. A week later i am still having login authentication issues and cant log in.

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RobbieMac
Moderator
Moderator
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Message 2 of 2

Re: Is BT Email down ?

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Hi @Somoric1 

Thanks for your post!

I'm sorry for the problems you're having logging into your email address.  As this has been going on for over a week and you have had no joy getting this sorted with my colleagues over the phone, we can pick this up from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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