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smdxc07
Aspiring Contributor
1,207 Views
Message 1 of 8

Re: Locked out of BTinternet email

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I have exact same issue. “Suspicious activity on account”. Profile locked. Can’t reset because security question answers incorrect. Reported 2 days ago and told issue passed to tier 2 support. Chased twice. Last time agent said they have had a lot of these security question failures in the last 2 weeks and tier 2 are very busy resolving issues. Said it would be 5 to 7 days for call back!!!!

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7 REPLIES 7
RobbieMac
Moderator
Moderator
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Message 2 of 8

Re: Locked out of BTinternet email

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Hi @smdxc07,

Thanks for your post and welcome back!

I'm sorry for the problems you're having logging into your mailbox.  The Community aren't going to be able to help with this so you can get in touch with us and we will give you a hand from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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Andy_N
Distinguished Guru
1,115 Views
Message 3 of 8

Re: Locked out of BTinternet email

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@RobbieMacwrote:

Hi @smdxc07,

Thanks for your post and welcome back!

I'm sorry for the problems you're having logging into your mailbox.  The Community aren't going to be able to help with this so you can get in touch with us and we will give you a hand from here.

 


Again, can you explain why this has been a very common posting recently?

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Marabese
Beginner
1,081 Views
Message 4 of 8

Re: Locked out of BTinternet email

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Such a relief. With the help of BT Community I have managed to get back into email - at least for now.  Strangley though I cannot log into my smartphone, but that is not so important

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smdxc07
Aspiring Contributor
1,052 Views
Message 5 of 8

Re: Locked out of BTinternet email

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Hi Marabese, how long did it take for your problem to be solved?
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smdxc07
Aspiring Contributor
1,004 Views
Message 6 of 8

Re: Locked out of BTinternet email

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Thanks to the mods this has been sorted.

my issue was that this is a really old email account. When originally set up it the security question was put in by the operator as a random answer which is why I couldn’t reset my password. The mods have now sorted this and I can access my mail again.

Happy days.

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WT
Aspiring Contributor
984 Views
Message 7 of 8

Re: Locked out of BTinternet email

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Tank you for your perseverance SMDX07.  For years btinternet.com worked well.  Can't understand what has happened.

 

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WT
Aspiring Contributor
983 Views
Message 8 of 8

Re: Locked out of BTinternet email

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Will have a go tomorrow and see if I can persuade someone to sort my email out.  

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