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Aspiring Contributor
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Message 1 of 8

Re: Locked out of BTinternet email

Since January with a short break until now I have been locked out of btinternet.com mail - why?

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Distinguished Guru
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Message 2 of 8

Re: Locked out of BTinternet email


@WTwrote:

Since January with a short break until now I have been locked out of btinternet.com mail - why?


Hi, welcome to the forums.

Can you give a little more detail, like are you accessing emails via webmail using a browser, or an app/client via a laptop or smart device?

Are you getting any actual error messages?

Are you a BTBroadband customer or BT Premium Email user?

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Aspiring Contributor
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Message 3 of 8

Re: Locked out of BTinternet email

Thank you for your reply.  The message I get is a drop down menu reading - Cannot Get Mail, The mail server "mail.beinernet.com" is not responding.  Verify that you have entered the correct account info in Mail Settings.

This I have done countless times and got no further since March 7.  Can only access emails via the web MyBT

 

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Aspiring Contributor
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Message 4 of 8

Re: Locked out of BTinternet email

Further to my reply - I am on Superfast Fibre Unlimted broadband.  Also made  a mistake in he dropdown menu - should read "mail.btinternet.com".  Apologies for the mistake.

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Distinguished Guru
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Message 5 of 8

Re: Locked out of BTinternet email


@WTwrote:

Further to my reply - I am on Superfast Fibre Unlimted broadband.  Also made  a mistake in he dropdown menu - should read "mail.btinternet.com".  Apologies for the mistake.


What dropdown menu? Which app/client is this? What device are you using?

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Aspiring Contributor
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Message 6 of 8

Re: Locked out of BTinternet email

Am having enormous trouble accessing BT mail from my MacBook Air.  Suddenly MyBT has refused to recognise my password.  Will I be able to delete BT mail and open a new Connection Gmail?

Regards

 

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Distinguished Guru
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Message 7 of 8

Re: Locked out of BTinternet email


@WTwrote:

Am having enormous trouble accessing BT mail from my MacBook Air.  Suddenly MyBT has refused to recognise my password.  Will I be able to delete BT mail and open a new Connection Gmail?

Regards

 


You don't have to delete BTMail in order to use Gmail - they are completely separate entities.

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Aspiring Contributor
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Message 8 of 8

Re: Locked out of BTinternet email

Thank you Andy-N, will go ahead and connect to Gmail 

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