The contacts appear to be still in my webmail. Can a mod please get in touch with me ASAP?
Hi @mmoore welcome to the forum and I've moved your post to create your own thread as the issue is different.
You should be able to access all your contacts via webmail.
If you are using the Mail app on your phone then it will only have contacts that you have stored on your device.
I think I have sorted it. Go to https://www.bt.com/help/email/we-ve-updated-your-email
Then go to
Effectively, a second account is added. This migrates the lost contacts from webmail to the the iphone (or ipad, I guess).