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jontine
Beginner
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Message 21 of 30

Re: Lost email folders

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I don't mind that but can't understand why, having created two folders on Samsung when I was using POP3, they suddenly disappeared on my mobile but appeared on BT Mail under My Folders.  I don't need them on BT Mail - only on my Samsung.

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licquorice
Distinguished Sage
Distinguished Sage
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Message 22 of 30

Re: Lost email folders

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I have no idea how that happened. Any folders you create on the Samsung as POP3 won't appear in webmail.

Just humour me, and try downloading and using Blue Mail configured as IMAP and see if that behaves as it should. Force stop the Samsung app but no need to delete it.

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jontine
Beginner
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Message 23 of 30

Re: Lost email folders

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I've installed Blue Mail and Force Stopped Samsung Email.  However, Blue Mail will not run as there are "too many simultaneous connections".

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licquorice
Distinguished Sage
Distinguished Sage
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Message 24 of 30

Re: Lost email folders

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Hmm, that's odd. Have you got any other devices accessing your mail.

I don't have any problems with Blue Mail, Outlook and webmail all running at the same time on the same account.

 

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jontine
Beginner
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Message 25 of 30

Re: Lost email folders

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Have just managed to set things up.  Now what would you like me to do?

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licquorice
Distinguished Sage
Distinguished Sage
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Message 26 of 30

Re: Lost email folders

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Just see if Blue Mail behaves how you expect it to. I.e delete a mail, see it go to Trash, delete it from Trash and ensure it doesn't reappear when you resync.

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jontine
Beginner
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Message 27 of 30

Re: Lost email folders

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Do you swipe down to sync?  If so things seem to be working OK now.

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licquorice
Distinguished Sage
Distinguished Sage
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Message 28 of 30

Re: Lost email folders

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Yep.

Suggest you  stick with Blue Mail if all is working.

I suspect the Samsung app may be confused as to whether it is POP3 or IMAP and not behaving as either.

You could always try deleting and reinstalling the Samsung app.

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jontine
Beginner
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Message 29 of 30

Re: Lost email folders

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Many thanks for your help.  I'll do as you suggest.  

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licquorice
Distinguished Sage
Distinguished Sage
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Message 30 of 30

Re: Lost email folders

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If you stick with Blue Mail, either delete the account on the Samsung app or delete the app.