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Sandy64
Aspiring Contributor
1,216 Views
Message 1 of 11

Re: Monstrous new BT email upgrade

Unable to log in to my bt emails. When I try, using my email address and password it takes me to https://www.bt.com/?generic which is basically an advert for BT and says login for great deals for broadband customers like you.  I am not a broadband customer. Tried countless times with no success.  Anyone any idea what is happening?

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10 REPLIES 10
DavidM
Moderator
Moderator
1,212 Views
Message 2 of 11

Re: Monstrous new BT email upgrade

Hi @Sandy64,

Thanks for posting. Sorry you're having problems logging in to your email. Are you on premium mail or basic mail?

Cheers

David

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Jules68
Expert
1,199 Views
Message 3 of 11

Re: Monstrous new BT email upgrade

You might want to confirm whether the log in is in Web Mail or a client. If you are a non BT broadband customer without premium service you cannot use a client to log in. Only Web Mail.
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licquorice
Distinguished Sage
Distinguished Sage
1,190 Views
Message 4 of 11

Re: Monstrous new BT email upgrade

I doubt a client would have the capability to redirect to a web page. 😉

Sandy64
Aspiring Contributor
1,124 Views
Message 5 of 11

Re: Monstrous new BT email upgrade

Hi David, Premium mail.
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gg30340
Distinguished Sage
Distinguished Sage
1,064 Views
Message 6 of 11

Re: Monstrous new BT email upgrade

I have moved you onto your own thread so that your specific problem does not get lost in the morass of the thread you posted on.

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Sandy64
Aspiring Contributor
1,025 Views
Message 7 of 11

Re: Monstrous new BT email upgrade

Many thanks for moving to my own thread - I look forward to hopefully finding an answer to the problem.
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gg30340
Distinguished Sage
Distinguished Sage
1,021 Views
Message 8 of 11

Re: Monstrous new BT email upgrade

What happens when you try to log on using this link?

BTMail 

Have you tried accessing the email account via logging onto your MyBT and going to "Your Products"  then "Email Manage"?

If you can access it that way, what status is the email account showing? 

 

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Sandy64
Aspiring Contributor
977 Views
Message 9 of 11

Re: Monstrous new BT email upgrade

Have tried that. Shows 2 active accounts - its the favorite account I can`t access. I have not yet tried the other.
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Sandy64
Aspiring Contributor
925 Views
Message 10 of 11

Re: Monstrous new BT email upgrade

Have tried that. It shows 2 live accounts and I cannot login to either. Still get the "generic" advert.

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