If your BT Premium email account is a BTYahoo email account and you are now on BTMail with your broadband account you will not be able to have it moved onto the BTMail platform but you should be able to have it "associated" to your account which will mean you no longer pay for it.
If your BT Premium email account is on the BTMail platform you will be able to have it linked to your broadband which will mean you can manage it from your MyBT and stop paying for it.
You should contact the Premium Mail team on 0808 100 6778 option 2. Any problems post back.
I would say that you have been given the wrong information. You should have been able to have one of the options I mentioned depending on the email platform you are on.
I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. They are very busy at present so once you have replied to them by the link, at present it can take up to five working days for them to re-contact you.
Hi @Cb814 Sorry you have not been able to get your premium mail account linked to your broadband account.
We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods. We are very busy at the moment and it will be approx a week to get to you.
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