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Beginner
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Message 1 of 7

Re: New BT Mail Layout

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Have been unable to use e-mail since the change, the e-mails have just not been loading. Will this amend itself as i have been "in the dark" for at least 3 days and i do not know if important message haven't got through? If it doesn't change soon i'll have to take some sort of action.

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6 REPLIES 6
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Beginner
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Message 2 of 7

Re: New BT Mail Layout

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BT phoned today after seeing my message last night.....spoke to a very helpful chap who sorted it very quickly. Instead of moaning about changes ask for help and you get it! I now have e-mails and am very happy

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Aspiring Expert
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Message 3 of 7

Re: New BT Mail Layout

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Hi, What was the fix to your problem?
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Beginner
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Message 4 of 7

Re: New BT Mail Layout

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I should like my dowloading problem fixed

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Beginner
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Message 5 of 7

Re: New BT Mail Layout

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Reply to the message Sean posted originally & BT should pick up the message. They rang me the next day & fixed the problem remotely only took 20mins. My problem was that several of the same e-mails were trying to "converse" with each other stopping other e-mails loading so the session timed out. If they don't reply off this message board just contact BT & i'm sure they can put you through to the "tech" guys. Good luck

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Beginner
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Message 6 of 7

Re: New BT Mail Layout

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BT replied to my post by phoning me the next day. They fixed the problem remotely, only took 20 mins

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Contributor
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Message 7 of 7

Re: New BT Mail Layout

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You are more trusting than i am,i may be a little paranoid but i can't think of a situation where i would give someone remote access to my computer.
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