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Distinguished Sage
Distinguished Sage
276 Views
Message 11 of 23

Re: Password change not synchronising

In that case all you can do is use webmail and wait for the moderator to sort out your problem.

Lee888
Aspiring Contributor
240 Views
Message 12 of 23

Re: Password change not synchronising

JohnC2,

It’s been sometime since your call I wonder if you have any news or update regards to the email client problem?

Lee888
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Moderator
Moderator
224 Views
Message 13 of 23

Re: Password change not synchronising

@Lee888 I'm really sorry about the delay, I have chased the email team again today and as soon as I have an update I will get back to you. 

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Lee888
Aspiring Contributor
219 Views
Message 14 of 23

Re: Password change not synchronising

NeilO,

Thanks for the reply I was getting worried since it has been a while since I spoke to you.

Lee888
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Lee888
Aspiring Contributor
191 Views
Message 15 of 23

Re: Password change not synchronising

Hate to say the problem still hasn’t been resolved.

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Moderator
Moderator
184 Views
Message 16 of 23

Re: Password change not synchronising

Hi @Lee888,

Thanks for getting back to us. I can see that @NeilO has been chasing this for you and did again earlier this afternoon. The developers are currently working on it and we should hopefully have it fixed over the next couple of working days. Neil is due to check up on it tomorrow to see if there has been any progress. Hopefully this shouldn't take much longer.

Thanks

DanielS

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Lee888
Aspiring Contributor
155 Views
Message 17 of 23

Re: Password change not synchronising

Neil’s s,

 

just tried changing my password but it wont accept my current password even though It’s accepted  when I enter it to view my emails?

Error is password not recognised?

 

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Moderator
Moderator
145 Views
Message 18 of 23

Re: Password change not synchronising

@Lee888 I'll get back on to the email team now, sorry about this Smiley Embarassed

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Lee888
Aspiring Contributor
114 Views
Message 19 of 23

Re: Password change not synchronising

Neil,

Any updates,this is taking so long to resolve I’m tempted to use another email client as it’s a long winded process each time I need to check my emails?

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Moderator
Moderator
106 Views
Message 20 of 23

Re: Password change not synchronising

@Lee888 I'm really sorry I chased this up with the email team earlier as they were due to give you a call.  I'll get on to them again as I appreciate this is taking too long to resolve. 

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