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Parsifal112
Beginner
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Message 1 of 6

Re: Sorry your email could not be delivered due to content policy reasons.

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Both my wife and I have had this problem and still have it when using our laptop.

Yet bizarrely, if we save the email to Drafts and then go onto our iPads, the email is sent without any problem. 

It is clear from reading this thread that BT have no explanation for it whatsoever. 

Neither of us use a VPN, and we have tried shutting down the laptop completely and rebooting it. Still the same problem. 

Its extremely annoying and inconvenient. 

If BT cannot come up with a fix, I will not be renewing the contract with them when the time comes.

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JohnC2
Moderator
Moderator
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Message 2 of 6

Re: Sorry your email could not be delivered due to content policy reasons.

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Hi @Parsifal112, welcome to the forum and thanks for your post. I've moved your post to create your own thread as the previous thread was a few months old. 

Sorry that you're getting this error. Are you using a mail client and if so have you tried sending the email via Webmail to see if that works ok or you get the same error?

Does this error occur with all emails you try to send or just some?

Cheers

John

Parsifal112
Beginner
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Message 3 of 6

Re: Sorry your email could not be delivered due to content policy reasons.

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Hi John 

Yes I am using web mail and it happens with every email I try to send. 

it started out of the blue about 4 to 5 days ago.

I don’t use a VPN and nor does my wife. 

 

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JohnC2
Moderator
Moderator
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Message 4 of 6

Re: Sorry your email could not be delivered due to content policy reasons.

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Hi @Parsifal112, thanks for confirming that for me. 

I've sent you a Private Message so we can get more information and we'll get this fixed with our email team for you.

Cheers

John

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JohnC2
Moderator
Moderator
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Message 5 of 6

Re: Sorry your email could not be delivered due to content policy reasons.

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Hi @Parsifal112, I've checked and the email team were in touch with you yesterday to confirm the fault has now been fixed for you.

Cheers

John

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Parsifal112
Beginner
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Message 6 of 6

Re: Sorry your email could not be delivered due to content policy reasons.

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Hi John 

Yes it is. 

Many Thanks for all your help with this issue.

 

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