Talk21

[Skye1]

Hi, my wife is having the same issue what information will you need to sort it out?

[DanielS]

Hi @Skye1,

Welcome to the Community.

I am sorry to see that your Wife has problems getting into her email address.

Can you take a look at this post from @licquorice, on the previous thread, to see if it helps?

Thank you

DanielS

[Skye1]

Hi, we tried that and get a message saying “it looks like there has been suspicious activity on your account, answer the security questions” then when we answer them we get a message saying that the one of the answers is wrong,

[DanielS · Accepted solution]

Thanks @Skye1.

We'll need to look into all of this and speak with you due to the security aspect.

I'm going to send you a private message so we can look into this further.

Thanks

DanielS