I have moved you onto your own thread because the one you posted on was problems with email on ipad/iphones and you have said your iphone email is working.
It may be that there is a problem with the mail servers and it will resolve its self in a day or two.
If the problem has just suddenly happened and there have been no updates on your Macbook Pro I would not change any settings or passwords but it is worth checking that you do have the correct ones.
The correct BT settings are in this link.
However, as you have said that you can reach your email via Yahoo it would appear that you are on the BTYahoo email system and you may find that the Yahoo settings will work.
The Yahoo settings are in this link.
I can no longer receive btinternet emails on my Mabook Pro only by logging onto Safari then Yahoo mail. I can receive and send iCloud emails through exactly the same settings on Apple Mail with no problem. I can also receive and send them on my iPhone. This problem has suddenly occurred with IMAP as it will not go on line. BT say it is Apple’s fault and Apple blame BT settings. I set up a Test account on my MAcBook and it still wouldn’t go online so I need BT to step up to the mark and sort this out! I have twice contacted them but they basically don’t want to know. Any ideas please as I have wasted hours on this.
Hi, welcome to the forums.
Your subject title says you can't receive emails on iPad/iPhone, but you say you can on iPhone in the text above - or does that solely relate to the iCloud emails on the iPhone?
How are you checking emails via Safari, is it actually going to :-
if not, can you try that and then see if the other apps/clients work.
Did this start to happen shortly before you posted?
It is actually my MacBook rather than iPhone I can’t receive on. I can get all mail on my iPhone but on my Mac Apple mail only iCloud emails - I have to pick up my btinternet emails by logging onto BT email on safari.
Thanks for the confirmation.
Just a quick question, I assume that the iPhone is connected via your wifi to pick up emails, rather than using any data connection (3G/4G)?
If it's just started to happen, then it seems to point at the Mac - but it may not be as simple as that of course.
Hopefully someone reading using a Mac with Apple mail can confirm it's fine, or indeed otherwise.