Unable to see any folder other than inbox. My spam, sent and trash folders have all disappeared.

[thack16cab]

since upgrade I have lost all my folders. BT no help, will try experts. Same problem as Jat1

I am 76 so no wizz kid on this stuff. Help appreciated. Thanks

I am told they will still be in the cloud, means nothing to me.

[Mod edit] - Email address removed, please don't share this in public.

[gg30340]

Please remove your email address. This is a public forum and you could end up with more spam than you can imagine.

How do you access your email account. Is it with a web browser or are you using an email client/app?

[Jat1]

Hi, do you have the chrome browser. By updating my Internet browser to chrome it all became visible so long as I log in to my emails via chrome. Hope this helps, let me know