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frenchp
Beginner

on ‎22-12-2024 10h35

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Message 1 of 2

Re: What happens to my BT Email and BT Cloud if I move to New EE?

I am having trouble sending and receiving emails on my IMac - it says wrong login details - but I can login on webmail?

It works fine on my IPhone?  Any suggestions please

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gg30340
Distinguished Sage
Distinguished Sage

‎22-12-2024 10h49 - edited ‎22-12-2024 10h50

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Message 2 of 2

Re: What happens to my BT Email and BT Cloud if I move to New EE?

I have moved you onto your own thread as the one you posted on has nothing to do with your problem.

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client. It may still work on your iPhone but that can change at any time.

See link

https://www.bt.com/help/email/bt-email-products

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