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charlilennox
Beginner
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Message 1 of 3

Re: Your BT Email address no longer exists

Hi, please could you do the same for me?

I have the same problem, only i haven't used the account for a while

thanks,

Charlotte

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Your BT Email address no longer exists

@charlilennox 

Are you a current BT Broadband customer, or have you been paying £7.50 a month for BT Premium Mail?

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gg30340
Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: Your BT Email address no longer exists

Are you a BT Broadband customer or paying for  BT Premium email?

If not or you have not been accessing your account on a regular basis it has probably been deleted.

https://www.bt.com/help/email/why-has-my-bt-email-address-been-suspended-or-deleted-

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