talk21

[twotonted]

hi can you help me please, my talk21 email stopped working this weekend!!

Thanks 

Ted

[JohnC2]

Hi @twotonted, welcome to the forum and, sorry you can't access your Talk 21 email account. I've moved your post as that's the best thing to do.

Is the email address linked to a BT Broadband account or Premium Mail account? 
How are you trying to access your email? 
Do you get any error message?

cheers

John

[twotonted]

hi John

The email is linked to an old BT broadband account I had at a previous address.  My present broadband is linked to a different email account.  I dont have Premium email, what ever that is!

Thanks

[twotonted]

up until Friday it was working fine on my iphone and via outlook on PC. Then is suddenly stopped.  I deleted the mail account from my phone and from outlook and cannot set it up again.  It just wont connect to the server.  

I think I managed a password change via BT.com Email but am not sure.  It lets me login to myBT using the address but wont let me view the emails.  I tried to 'manage my email' and it says username/password is not recognised.

[twotonted]

it now looks like the account has been protected for security.  I have been through the security check, received a PIN etc and have changed my password, but I still cannot access emails via MyBT.

It lists my account and says Protected highlighted in Green

[JohnC2]

Hi @twotonted, thanks for getting back to me, and sorry you still can't access your email account. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you with this.

cheers

John

[twotonted]

thanks John, I got the PM but there is no reply button !!!

[StuartH]

Hi @twotonted 

Can you look at the private message again and let me know if the option to reply is there now?

Cheers

Stuart

[twotonted]

no, all I am allowed to do is to send a new message

[StuartH]

Hi @twotonted 

Click on my profile and send me a message with the details requested by John and we can pick it up for you.

Cheers

Stuart