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Dave901
Beginner
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Message 1 of 4

Reactivating deleted email addresses

BT recently deleted one of my email addresses due to inactivity (my fault I know!) but I would like to reactivate it.

Using my principle account login I went to the Manage Emails section of MyBT but that deleted address isn't listed, and if I try to set up again as new it says it's already taken. I am well within the 60 day reactivation period as it was only deactivated 3 weeks ago so a bit nonplussed.

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3 REPLIES 3
NeilO
Moderator
Moderator
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Message 2 of 4

Re: Reactivating deleted email addresses

Hi @Dave901 welcome to the community and thanks for posting, did the email have its own BT ID? If so I'd recommend trying to log in on that instead? Post back and let me know how you get on?

Thanks

Neil

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Dave901
Beginner
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Message 3 of 4

Re: Reactivating deleted email addresses

Hi NeilO thanks for your reply, no it was one of my 11 allowed additional email addresses linked to my main ID
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NeilO
Moderator
Moderator
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Message 4 of 4

Re: Reactivating deleted email addresses

Hi @Dave901 I'll send you a private message so you can get in touch and we'll be happy to get that looked into.

Thanks

Neil

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