Why does BT keeping locking my account and telling me “someone tried to access your … email account without your permission”. There’s no indication this is really happening. I’m abroad and using a vpn (not a uk server) so I suppose that could be something to do with it. But it’s tiresome and a big waste of time having to reset my password, update apps and email clients every couple of days. Can I do anything to stop this?
(Edit) Now, trawling through the messages, I see several others have reported similar problems, though nothing came up when I searched. The answers all point to BT taking exception to vpn servers. This is all very well, but if the effect is to discourage people from using a vpn for security while travelling then BT’s precautions will have the opposite effect from what they intend.
And it’s a right pain.
