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A4REY
Beginner
339 Views
Message 11 of 17

Re: Repeat Log in requests

Sorry don’t know, I am using an IPad Pro, does the ‘client’ come as standard?

 

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A4REY
Beginner
336 Views
Message 12 of 17

Re: Repeat Log in requests

Sorry, I am using MacBook Pro, a new one?

iPad and iPhone both getting user tokens expired messages just to add to the fun.

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Carlusha
Recognised Expert
335 Views
Message 13 of 17

Re: Repeat Log in requests


@A4REYwrote:

Sorry don’t know, I am using an IPad Pro, does the ‘client’ come as standard?

 


This may help:

What is an email client 

Presumably you are using Apple Mail rather than logging in to BT email via a browser on your iPad. For example, Edge, Firefox, Chrome, Safari etc


Mail (Apple) 

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A4REY
Beginner
327 Views
Message 14 of 17

Re: Repeat Log in requests

Sorry to confuse, as you can guess I am a Luddite !

My main irritation is with my MacBook Pro, re constant requests to log in as explained. However I can by pass by using Bt Mail saved on my screen.

my iPad uses Safari I think and that often requires me to log in because my tokens have expired?

 

 

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Stephen5000
Expert
307 Views
Message 15 of 17

Re: Repeat Log in requests

I am bowing out now of this query LOL I have reached the end of my knowledge, and have no idea why an iPad (or any device) would offer up random pop ups to log in to BT email, I have never witnessed in my life a random BT pop up - best of luck...

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A4REY
Beginner
301 Views
Message 16 of 17

Re: Repeat Log in requests

Thanks for the advice, I am diverting to GMail

 

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Stephen5000
Expert
298 Views
Message 17 of 17

Re: Repeat Log in requests


@A4REYwrote:

Thanks for the advice, I am diverting to GMail

 


If you feel competent enough, next time a 'pop up' appears, take a screenshot and post it - may help someone to properly diagnose what is happening if they can see the actual message you are seeing...

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