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A4REY
Beginner
761 Views
Message 1 of 17

Repeat Log in requests

Advice please-

BT Mail Login - I keep getting requests to log in on the Sign In page,

I enter my Mail address and password and tick the box for keep signed in, then next time I return to mail I get the Sign in page ?   And again next time I return to mail, and again .

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16 REPLIES 16
gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 17

Re: Repeat Log in requests

Is your browser set to delete cookies when closing. If so untick that option or place BTMail into the exceptions/allowed box.

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Stephen5000
Expert
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Message 3 of 17

Re: Repeat Log in requests


@gg30340wrote:

Is your browser set to delete cookies when closing. If so untick that option or place BTMail into the exceptions/allowed box.


Unfortunately this is not the issue, it only started on the launch of v2.18.1, prior to this there was no problem at all with being auto logged out...

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gg30340
Distinguished Sage
Distinguished Sage
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Message 4 of 17

Re: Repeat Log in requests


@Stephen5000 wrote:

@gg30340wrote:

Is your browser set to delete cookies when closing. If so untick that option or place BTMail into the exceptions/allowed box.


Unfortunately this is not the issue, it only started on the launch of v2.18.1, prior to this there was no problem at all with being auto logged out...


Are you aware that it only started for the OP since the last update or are you just guessing?

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A4REY
Beginner
714 Views
Message 5 of 17

Re: Repeat Log in requests

Hi, I have tried the suggestion, re uncheck "Block all cookies, already unchecked?

Have switched off the cross checking box? lets see if that does anything, Thanks, I'll be back if it continues.

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Stephen5000
Expert
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Message 6 of 17

Re: Repeat Log in requests


@gg30340wrote:

@Stephen5000wrote:

@gg30340wrote:

Is your browser set to delete cookies when closing. If so untick that option or place BTMail into the exceptions/allowed box.


Unfortunately this is not the issue, it only started on the launch of v2.18.1, prior to this there was no problem at all with being auto logged out...


Are you aware that it only started for the OP since the last update or are you just guessing?


Absolutely 'guessing' as that issue with me only started with v2.18.1 LOL

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A4REY
Beginner
664 Views
Message 7 of 17

Re: Repeat Log in requests

By adding BT Mail to my desktop I am able to open it easily. However the BT Mail sign in page is still cropping up regularly but I just close it down as I can use the desktop link. Any ideas how I stop the BT Mail sign in page popping up please ?

 

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Stephen5000
Expert
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Message 8 of 17

Re: Repeat Log in requests


@A4REYwrote:

. Any ideas how I stop the BT Mail sign in page popping up please ?

 


Just to clarify, when you say the sign in page, 'pops up', do you mean that you are logged into your email, and it logs you out showing the full login screen again?

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A4REY
Beginner
642 Views
Message 9 of 17

Re: Repeat Log in requests

No I am usually working on something else, and Bt log in pops up, I just close it , and can open Bt Mail directly off my desktop without having to log in.

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Stephen5000
Expert
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Message 10 of 17

Re: Repeat Log in requests


@A4REYwrote:

No I am usually working on something else, and Bt log in pops up, I just close it , and can open Bt Mail directly off my desktop without having to log in.


So, you are using a client to work with your emails, like Thunderbird or Outlook?

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