This DOES NOT resolve the issue. Many of us are NOT tech savvy, all we want is to get back onto our emails and I'm sure we expect BT to solve this quick.
In my experience, changing browsers can provide a short term solution. I have had the problem on Edge, Chrome and Firefox. For a while, I could get intermittent access via Firefox. Then, for the last few days, Firefox did not work at all and I am currently using Chrome. On past experience, I expect Chrome to fail soon and it will be back to pot luck again.
As someone who has been experiencing this issue since 20 April, I am not happy with the lack of response from BT.
Has any body entertained the idea that it could be Firefox that is causing the problem with McAfee rather than McAfee causing the problem with Firefox.
Personaly I doubt it because McAfee is prone to causing problems but you never know.
I have also had problems logging into my account. Changed passwords 7 times, also spoke to BT Chat!!!! Reading through this post, I have now turned off VPN and can now log in successfully. Appreciate that not everyone has VPN so the problem has not been solved but for those that do - suggest you try it.
Having successfully logged in yesterday by turning off VPN, the website crashed again when I turned it back on!!!! Problem not solved but at least I can access the account
I've been following these posts as I had a similar problem, couldn't log in to MyBT or email.
Someone suggested turning off VPN, and that has worked for me. Now I think about it, the problem started just after AVG updated my internet security, so now I need to see if there's a was to exclude the BT sites from the settings.
Turning off the VPN works for me, just have to remember to turn it back on after I log out of BT.