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Libby2
Newbie
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Message 1 of 2

Resetting security questions

My email account appears to have been compromised - I'm trying to reset password but my forgotten my security questions .  How do I go about resetting?  Thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Resetting security questions

The security questions are for the main account so if yours is a sub account you need the main account answers.

You can change them via your MyBT but the catch is you need to know the "old" ones. 

You will need to contact BT who will assist you or send out a code to the account holder so that they can be changed.

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