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Message 1 of 4

Retrieving and opening emails from 2011

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Hi

Am searching for some old emails and once I have found them am unable to open them & the mouse stays in the action mode.

If I click on them to read they disappear & I need to search them again 

Any ideas on how I can retrieve them to read them please?

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Message 2 of 4

Re: Retrieving and opening emails from 2011

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I know it's of no help, but as an experiment, I did a search for emails from 2008. After getting the list, everyone of them simply opened. Just thought I'd let you know it's not a generic issue, and maybe you need some individual support for your account... (You may like to try checking the box of the email you want, and forwarding it to your email address to see if it appears in your inbox?)

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Message 3 of 4

Re: Retrieving and opening emails from 2011

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no problems either opening  from as far back as 2000

what are you using - web mail, app, bt mail, mail client?



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Message 4 of 4

Re: Retrieving and opening emails from 2011

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Thanks for the response, I managed to open the emails once I logged i via web mail