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allendeesarafin
Beginner
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Message 1 of 7

SMTP mail.btinternet.com servers not authenticating. Logon's rejected

Seems there is a general issue going on at the moment.

The DNS resolves to multitude of different IP addresses, and keeps changing and swapping IP's.

None of the IP addresses authenticate.

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6 REPLIES 6
allendeesarafin
Beginner
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Message 2 of 7

Re: SMTP mail.btinternet.com servers not authenticating. Logon's rejected

@BT, when will this be resolved?
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allendeesarafin
Beginner
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Message 3 of 7

SMTP mail.btinternet.com servers not authenticating. Logon's rejected

When will this be solved?

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: SMTP mail.btinternet.com servers not authenticating. Logon's rejected

are you using web mail or outlook or a mail client?

just tried sending and receiving on my btinternet.com account and works ok



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allendeesarafin
Beginner
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Message 5 of 7

Re: SMTP mail.btinternet.com servers not authenticating. Logon's rejected

Mail clients, using SMTP / IMAP. Also doesn't work on the smartphones using a different data carrier.

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imjolly
Distinguished Sage
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Message 6 of 7

Re: SMTP mail.btinternet.com servers not authenticating. Logon's rejected

just tried again using android and sending and receiving works no problem  I am not a BT mobile customer

are you a BT broadband customer?



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Message 7 of 7

Re: SMTP mail.btinternet.com servers not authenticating. Logon's rejecteda

Have you recently setup 2 step authentication?

I recently set this up and a password change was involved.....I came unstuck with the iPad BT mail, where on my particular setting, the outgoing smtp required the password. This had changed and blocked outgoing mails. 

Check your email settings.

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