cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
3,801 Views
Message 1 of 46

I have a problem over the last few weeks. I have two domain names and post from them using BTInternet.  This has worked for many years. 

 

Now emails are failing specifically to gmail accounts and it says I need verification. Apparently this means I need to attach an SPF to my BTInternet account. (I checked whether I needed it with the domain name providers but the say no, it must be with the email provider).

 

So I have to attach an SPF to my account   xxxxxxxxxxxxxxxxxxxx@btinternet.com

  

 

What is an SPF?

What should it look like?

How do I attach it?

0 Ratings
Reply
45 REPLIES 45
3,786 Views
Message 2 of 46

Re: SPF

Go to solution

You need to remove the email address in your post for security reasons.

 

JonUK

 

UPDATE

JohnC2 has edited as I posted

Many Thanks

0 Ratings
Reply
3,772 Views
Message 3 of 46

Re: SPF

Go to solution

If you are sending a domain email address using BT SMTP server, you need to authenticate using your btinternet address. You can't configure SPF credentials on the BT server.

Which client are you using?

0 Ratings
Reply
3,767 Views
Message 4 of 46

Re: SPF

Go to solution

Try adding

v=spf1 mx a ip4:213.120.69.0/24 a:btinternet.com  ~all

To your domain host DNS record.

Have a look at https://flowmailer.com/en/resource/dissecting-the-spf-record

3,701 Views
Message 5 of 46

Re: SPF

Go to solution
Having spoken to BT help they say they are unable to add an SPF record and do not really know what this means.
0 Ratings
Reply
3,692 Views
Message 6 of 46

Re: SPF

Go to solution

It is not BT that need to add the SPF record, it is your domain provider.

0 Ratings
Reply
3,665 Views
Message 7 of 46

Re: SPF

Go to solution

@bluejak,

You need to add the SPF record to your own DSN records for the domain containing the MX servers and third party mail services you use to send mail on behalf of your domain - see https://dmarcian.com/create-spf-record/

Don't use BT Consumers mx records to send emails for your own domain, I'm surprised that's working as I thought they blocked it.

0 Ratings
Reply
3,641 Views
Message 8 of 46

Re: SPF

Go to solution
The domain provider made it quite clear that it was BT. BT did not know what I was talking about.
0 Ratings
Reply
3,641 Views
Message 9 of 46

Re: SPF

Go to solution
This is great for the technically minded. I do not know what the following are, what they mean, or what to do about them:

DSN records
MX servers
Third party mail servers
BT Consmers max records
0 Ratings
Reply
3,639 Views
Message 10 of 46

Re: SPF

Go to solution

The domain provider doesn't know what they are talking about.

They need to add the details I provided to your DNS record

Alternatively, why not send via your domain provider's email server if they offer that facility.

0 Ratings
Reply