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Safe senders still going to spam

Why do emails that I have added to my safe senders list still go into the spam folder.  I have marked them as not spam and moved them to the inbox numerous times by logging onto bt webmail online.  I have checked they are on the safe senders list.   This has been happening for years and getting a bit annoying so I thought I would find out if there is an answer to fix this.  Any ideas anyone?


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