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Aspiring Contributor
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Message 1 of 9

Same user name for mail and BT ID

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Hello

Few years back there was problem accessing my BT account.  BT said i could not have the same e-mail username for BT ID and BT e mail, so support had created  a new e mail  for me , so i can access my account with this BT ID .  Before this my e mail  xyz@btinternet.com  was used for both for my BT  and mail but with different passwords.  The new e mail created was zxy@ btinternet.com

Now  BT sending me notification that they will cancel this email as it is not being  used. ( I only use it to log in to My BT ) .

So i wanted to change  MY Bt user  name   zxy @bt.... to  my regular normal e mail  xyz@bt...    

The page showed the new user name created and now needs to be verified and they would send a verification to me . #

It never arrived. I did the process again , but same result as well .

What are my options here ?

WHY CANT  I USE SAME EMAIL ADdRESS  with different password just to log in to MY BT ? 

Thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Same user name for mail and BT ID

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You would appear to have been given incorrect information.

When BT introduced the BTID they were pushing the idea that your BTID should be your main BT email address and that by using the same password you could log onto your MyBT with your BTID and password and this would automatically allow you to access your BT email accounts via MyBT without the need to log on to them individually.

It was pointed out via this forum that that idea was not secure and goes against all advice about not using the same password repeatedly and not least because if your MyBT account was hacked the hacker would have the keys to the kingdom via having access to all your email accounts.

However it was not a requirement to have the same password for your MyBT and your email account so you could if you chose have different passwords.

I have no reason to believe that this has been changed so as far as I am aware there is no reason that you can not use the same email address for your BTID/ MyBT and your email account with different passwords.

The whole MyBT/BTID user name and passwords is a nightmare for users to try and follow and navigate your way through should you wish to change either the username or password so with that in mind I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are very busy at present so it can take up to 48 hours for them to contact you. They will do this by posting on this thread.

 

 

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Moderator
Moderator
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Message 3 of 9

Re: Same user name for mail and BT ID

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Hi @Luke45, I'm sorry the verification email didn't arrive. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help. 

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Aspiring Expert
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Message 4 of 9

Re: Same user name for mail and BT ID

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@NeilOwrote:

Hi @Luke45, I'm sorry the verification email didn't arrive. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help. 


Read this thread with interest as I too have the exact same issue.

I was given some very helpful phone support last week following an issue I posted here. As part of the 'solution', the guy managed to move all my emails to a single BT ID, however, twice (over 2 days), when I tried to change the main identity of that ID, (and he was on the phone directing me on both occasions whilst doing so), the verification email never arrived, hence I could not complete the process to change.

So, if you have an eventual fix, would be grateful if you could post it here...

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Aspiring Contributor
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Message 5 of 9

Re: Same user name for mail and BT ID

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hanks for your recent posts on the BT.com community forum.   Please can you reply to this Private Message with the following information and one of the forum moderators will be happy to help?   Account holder name: Relationship to the account holder(if different): Account number: Contact telephone number: Full address and Postcode: Email address: Brief description of the issue: Thanks Neil BT Community Moderator   We are a small specialised team and as such, it may take us a little longer to get to you on occasions so please bear with us. If your issue is urgent and you cannot wait for us please feel free to contact BT via our Contact Us page and one of our colleagues from front line support will be in touch. Otherwise, we look forward to

 

Thanks but i cant proceed because , i dont know where you want me to write the answers to your questions

1- I cant see anywhere to reply your private message 

2- BT Contact us page does not have  a message sending link . It is impossible to contact BT   online 

 

I will write the information you ask but not  the way  for  800 other people to read  my details . Show me a link or write me  your e mail i ll send the info you ask .

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Distinguished Sage
Distinguished Sage
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Message 6 of 9

Re: Same user name for mail and BT ID

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Just click on the title of the PM that you were sent to open it rather than just looking at the preview and there will be a reply button.

Moderator
Moderator
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Message 7 of 9

Re: Same user name for mail and BT ID

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Hi @Stephen5000, I'm sorry you're also experiencing issues changing your BT ID. I'll send you a private message also as I'm sure we'll be able to help you get that sorted. 

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Aspiring Contributor
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Message 8 of 9

Re: Same user name for mail and BT ID

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 Hi , Today itried to change my BT ID and it worked smoothly as verification ma il arrived instantly.  Moderator neill contacted me and with my details he must have put things right. Thanks for you guidance 

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Aspiring Contributor
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Message 9 of 9

Re: Same user name for mail and BT ID

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 Hi ,  Yes  one of the moderators Neil   asked my details and description of the issue . I sent those to him. Today i have tried again and verification -e mail  to change the My Bt   user name  -arrived instantly. 

 The process is well marked in  My BT / My Details / Edit user name .. change it , it will ask your existing password and after that you should check your e mail , and  use the link to verify your new user name.  

I do not know why no verification mail arrived in my earlier two attempts.   

 

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