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NickE27
Beginner

on ‎23-06-2024 16h55

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Message 1 of 2

Scammed

Hello my son has been scammed and has given away my email password yesterday morning it would seem that while I am still able to access the web mail my email has been removed from my BTID and I cant seem to receive or send any emails. Please help me how do I resecure my account. 

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gg30340
Distinguished Sage
Distinguished Sage

on ‎23-06-2024 23h49

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Message 2 of 2

Re: Scammed

If your email account has been hacked you should contact BT 0330.1234.150 and advise them what has happened and they should be able to lock the account until the issue is sorted.

See the following links with advice what else you should be checking in the email account such as checking for "forwarding " and who you should contact such as your bank etc.

How can I tell if my email account is no longer secure? | BT Help

What is a BT ID and how can I get one? | BT Help

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