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Jass
Contributor
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Message 1 of 15

Second e-mail account in Windows 10

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I am just setting up a new PC loaded with Windows 10, and am having trouble with my second e-mail address.  The main BT email address set up and worked fine, but when I set up the second address that I have within my BT account, in exactly the same way,Windows Mail appears to accept it, but will not download any mail. It seems to by syncing in the normal way but then says that no mail has arrived, even though I know that there is mail in the BT inbox.

Any ideas why the second e-mail address won't work would be much appreciated.

Jass.

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Jass
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Message 2 of 15

Re: Second e-mail account in Windows 10

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OK, so this could be a Windows 10 issue, but the fact remains that one of my mail addresses works fine, whilst the second address does not. So, until someone at BT can explain what is happening, I am looking on it as a BT Mail issue.

Has anyone (or any of the moderators) come accross this problem??

Jass.

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gg30340
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Message 3 of 15

Re: Second e-mail account in Windows 10

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If your email account works as it should via webmail as far as BT are concerned your email is working.

What email client are you using? Is it the stock W10 one?

Have you ticked the box to include the account when receiving email or synchronising

Have you tried a different email client such as Thunderbird or Outlook?

 

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Jass
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Message 4 of 15

Re: Second e-mail account in Windows 10

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Thanks for responding.

I am using the standard Windows 10 Mail as pre-loaded on the laptop.

All check boxes are ticked and, as I say, I have set everything up exactly the same as my other account.

I have deleted the attempted new account and started all over again just to be certain, but no joy.

I don't have Thunderbird or Outlook to try, but I shouldn't have to, having ascertained that my first BT account works fine.

This is really frustrating when one account syncs OK, whilst the second account just keeps saying 'Nothing has arrived'.

Jass.

Jass.

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gg30340
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Message 5 of 15

Re: Second e-mail account in Windows 10

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The reason I asked you to try another email client such as Thunderbird was to establish if it was a fault with the W10 email app or if it is a problem with the email account.

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Andy_N
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Message 6 of 15

Re: Second e-mail account in Windows 10

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@Jasswrote:

I am just setting up a new PC loaded with Windows 10, and am having trouble with my second e-mail address.  The main BT email address set up and worked fine, but when I set up the second address that I have within my BT account, in exactly the same way,Windows Mail appears to accept it, but will not download any mail. It seems to by syncing in the normal way but then says that no mail has arrived, even though I know that there is mail in the BT inbox.

Any ideas why the second e-mail address won't work would be much appreciated.

Jass.


Hi.

When you say you're setting it up the same way, are you choosing "other" as the mail type at the start?

Are your accounts BTYahoo or BTMail? Webmail login will show a Yahoo image for the former.

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Jass
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Message 7 of 15

Re: Second e-mail account in Windows 10

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Hi Andy,

 

I am setting up the account using the 'Advanced Settings' option and filling in all the fields in exactly the same way as for the account that does work - except, of course for the different username.

The mail account is BT Mail. and I am setting it up as a POP3 account on mail.btinternet.com with all the boxes ticked for SSL, authentication, etc.

I tried using 'Other' but, after telling me that the account was set up successfully, it then gave the same response as before, viz. 'Nothing has Arrived'.

Any thoughts?

Jass.

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Jass
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Message 8 of 15

Re: Second e-mail account in Windows 10

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I really did expect this to be a problem that someone recognised and could advise on.  I can't believe I am the only BT customer to have come across it.

Anyone? . . . .  Please?

Jass.

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Andy_N
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Message 9 of 15

Re: Second e-mail account in Windows 10

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@Jasswrote:

I really did expect this to be a problem that someone recognised and could advise on.  I can't believe I am the only BT customer to have come across it.

Anyone? . . . .  Please?

Jass.


Hi again.

You didn't say if your account was BTYahoo or BTMail - that is fairly important.

It might be worth going through all the settings again, making sure that they are 100% correct. Naturally webmail access should show the account to be working.

Although the win10 client is OK, there are far better ones to use like Thunderbird or Claws mail (both free). Again with any of these, manual setup is the way to go.

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gg30340
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Message 10 of 15

Re: Second e-mail account in Windows 10

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@Jass wrote:

I really did expect this to be a problem that someone recognised and could advise on.  I can't believe I am the only BT customer to have come across it.

Anyone? . . . .  Please?

Jass.


You were given advice and the reason for that advice but as yet you have not posted back whether or not you have tried it.