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pjandjj
Aspiring Contributor
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Message 1 of 4

Security Question answer not recognised

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Am unable to change my email password because the security question for the Primary account holder asks for first school. The answer I give is not recognised. Can anyone help please?

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3 REPLIES 3
DanielS
Moderator
Moderator
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Message 2 of 4

Re: Security Question answer not recognised

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Hi @pjandjj,

Can you send me a private message to let me know which email address this is about please? I'll double check the security question with you.

Thanks

DanielS

DanielS
Moderator
Moderator
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Message 3 of 4

Re: Security Question answer not recognised

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Thanks for taking the time to speak with me today @pjandjj.

I'm happy everything is resolved now Smiley Very Happy

Take care and have a great day.

Thanks

DanielS

pjandjj
Aspiring Contributor
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Message 4 of 4

Re: Security Question answer not recognised

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Thank you so much Daniel S for solving this.

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