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pjandjj
Aspiring Contributor
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Message 1 of 4

Security Question answer not recognised

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Am unable to change my email password because the security question for the Primary account holder asks for first school. The answer I give is not recognised. Can anyone help please?

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3 REPLIES 3
Moderator
Moderator
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Message 2 of 4

Re: Security Question answer not recognised

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Hi @pjandjj,

Can you send me a private message to let me know which email address this is about please? I'll double check the security question with you.

Thanks

DanielS

Community ModeratorDannyS
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
Moderator
Moderator
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Message 3 of 4

Re: Security Question answer not recognised

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Thanks for taking the time to speak with me today @pjandjj.

I'm happy everything is resolved now Smiley Very Happy

Take care and have a great day.

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
pjandjj
Aspiring Contributor
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Message 4 of 4

Re: Security Question answer not recognised

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Thank you so much Daniel S for solving this.

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