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pjandjj
Aspiring Contributor
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Message 1 of 4

Security Question answer not recognised

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Am unable to change my email password because the security question for the Primary account holder asks for first school. The answer I give is not recognised. Can anyone help please?

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3 REPLIES
Moderator
Moderator
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Message 2 of 4

Re: Security Question answer not recognised

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Hi @pjandjj,

Can you send me a private message to let me know which email address this is about please? I'll double check the security question with you.

Thanks

DanielS

Community ModeratorDannyS
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Moderator
Moderator
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Message 3 of 4

Re: Security Question answer not recognised

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Thanks for taking the time to speak with me today @pjandjj.

I'm happy everything is resolved now Smiley Very Happy

Take care and have a great day.

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the thumbs up next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
pjandjj
Aspiring Contributor
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Message 4 of 4

Re: Security Question answer not recognised

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Thank you so much Daniel S for solving this.

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