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jhucker
Beginner
373 Views
Message 1 of 4

Security questions

My e mail says password is incorrect, I cannot change it on line or with an advisor as he says my security questions are wrong I'm pretty sure I know my date of Birth!! How do I get round this?

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CJT80
Recognised Expert
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Message 2 of 4

Re: Security questions

@jhucker 

How are you trying to access the email? 

Kind Regards
CJT80
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jhucker
Beginner
362 Views
Message 3 of 4

Re: Security questions

all options, on computer on phone via app

Call centre say security answers are wrong

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CJT80
Recognised Expert
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Message 4 of 4

Re: Security questions

You may need the help of someone more experienced or a moderator
Kind Regards
CJT80
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