Showing results for 
Show  only  | Search instead for 
Did you mean: 
Message 1 of 7

Send & Recieve issues


My email clients Outlook and Iphone cant connect. I can log into web mail and send my self a test message. Outlook wont sync the inbox and IPhone gives an IMAP server doesen't support password authentication. I havent made any changes it just stopped working. All settings as per this forum have been checked and I cant see why there's an issue. I have tried to delete the app on Iphone and then reinstal but still not working. My next step would be to delete the account on outlook to see if that works. My last email was on the 30.12.2022.

Screenshot (1008).pngScreenshot (1006).png


I look forward to you assistance,


Message 2 of 7

Re: Send & Recieve issues

remove your email address before you get more spam than you can handle as this is public forum

are you a current BT Broadband customer or do you have premium email?

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Message 3 of 7

Re: Send & Recieve issues


H i thanks for the response and advice about the email, cant see how to edit it out at the moment. I am a BT broadband customer.


0 Ratings
Message 4 of 7

Re: Send & Recieve issues

I've now deleted the account on Outlook and now cannot create an account IMAP server was dropped
0 Ratings
Message 5 of 7

Re: Send & Recieve issues

It is probably a BT server problem. The best advice when it happens is to do nothing, especially do not change passwords or delete the account from your devices as that can cause more problems than it solves.

The first thing to do when it happens is check to see if you can log on to your email account via a web browser. If you can, as in your case, there is obviously nothing wrong with your password or account hence the advice to do nothing.

If the problem did not resolve its self after a few days or in your instance where you have deleted the email account from your device you should stop your iPhone and any other devices from checking for email. The easiest way of doing that is to turn them off if you still have the account on your device or add a couple of characters to the email address so that it is not checking your account. If you have deleted the account and it is no longer on your device do not try and add it at this time.

Once you have done that, change your email password and check that you can access your email via webmail (on a browser).

If that works you should wait at least an hour to allow the servers to sync and then add the new password to your Outlook settings remembering to remove any characters you may have added and again check it works. If it does then move onto the iPhone.

When entering the settings, make sure that in the Outgoing server you do not use the "use same as incoming" for the email address and password. Enter them manually.

If the above does not resolve the problem, when you change your BT password on an iPhone/iPad/Apple device it may only change for INCOMING mail.

To change the outgoing mail password you have to go into Settings; then scroll down to Passwords & Accounts or on older devices Mail, Contacts, Calendars. From there select the BT email account and select the account where it is listed under IMAP.

You will find the details for the account and can change the password for the Incoming server there, the outgoing mail server only shows SMTP and You have to tap on that Primary Server in order to find where the Outgoing password is hidden so you can update it.

When setting up the email account on your device you are best to set it up manually, using "other" and ensure that you are using the correct settings as per this link.

0 Ratings
Message 6 of 7

Re: Send & Recieve issues

Thanks I did think it was odd that two email clients stopped on the same day. I'm now trying to set up BT's email app but it dosent like my email as its basic but it is lined to my BB account which I read should give me access.
0 Ratings
Message 7 of 7

Re: Send & Recieve issues

If it is showing as a BTMail Basic account I think you will find that it will not work with an email client/app. 

If you do have it linked to your email account it should be showing in your MyBT and it should give the type of account which I believe should now show as Standard which would allow it to be used on an email client/app.

Can I move my BT email address to another account? | BT Help

0 Ratings