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dw65
Beginner
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Message 1 of 2

Send to spam email folder not working

I keep sending spam emails to the spam folder but every day the same spam keeps arriving in my inbox, anyone else having this problem?

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NeilO
Moderator
Moderator
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Message 2 of 2

Re: Send to spam email folder not working

Hi dw65, welcome to the community and thanks for posting.  I'm sorry about that, the Spam controls are something that we constantly monitor and are working to improve.  The new email platform will learn so please continue to categorise email as spam when it arrives, you can do so by selecting the email and then from the ‘More’ option choose ‘Mark as spam’ if you find email being marked as spam which is not, please use the ‘Mark as not spam’.  You can find this option by navigating to the spam folder, selecting the email and clicking on the ‘more’ option.

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