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ParkBVP
Beginner
2,328 Views
Message 1 of 9

Sending and receiving emails abroad

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I have followed the advice regarding setting up the ports that you have provided (995 incoming, 465 outgoing etc).

That enabled my Outlook (Prof 2016) client to work correctly on my desktop (Win 10) and my Outlook (2010) client to work correctly on my laptop (Win 7) when in my apartment.  I use an Avatel fibre connection.

However when I tried to connect in another apartment in the same complex (this time via Telefonica fibre), I am unable to send or receive even thought the internet is fully operational.

Has anybody any ideas?

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licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Sending and receiving emails abroad

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It clearly indicates the problem is with Telefonica.

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ParkBVP
Beginner
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Message 3 of 9

Re: Sending and receiving emails abroad

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Thanks licquoice. I had come to the same conclusion but wondered if there was any obvious fix.
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licquorice
Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: Sending and receiving emails abroad

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There have been a few posts in the past where various telcos abroad appear to block access to BT mail servers for some reason. It is by no means universal as you have discovered but there isn't a fix other than trying different providers.

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ParkBVP
Beginner
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Message 5 of 9

Re: Sending and receiving emails abroad

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Hello Liquorice
I have further information about the problem listed above that suggests to me that Telefonica is not the culprit that is stopping me sending emails
I find that sending emails from both my desktop and laptop in Spain is a tricky process (using Outlook as the email client). Maybe 75% of the time the system rejects me – the other 25% of the time the emails get sent without problem. However, when the system rejects me, if I am persistent and keep tapping the send and receive button, eventually the it seems to capitulate permitting me to send.
It is almost as if the BT system wants to control how many emails I send (usually less than 10 a day mostly to one person but always to less than 10 people).
If I use the web email interface, I can always send emails – but this wastes a significant amount of time when one is busy.
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Matt-S
Moderator-Retired
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Message 6 of 9

Re: Sending and receiving emails abroad

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Hi @ParkBVP ,

Welcome back to the Community and thanks for posting.

Sorry that you are having problems sending emails when you are not in the UK.

We would really like to take a look into this example. I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

 

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Matt-S
Moderator-Retired
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Message 7 of 9

Re: Sending and receiving emails abroad

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Hi @ParkBVP 

Thanks for letting me know that the issue looks to have resolved itself. 

Please let me know if the issue comes back and we can re-open the case for you.

Matt

iwbb
Beginner
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Message 8 of 9

Re: Sending and receiving emails abroad

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I am also frustrated with BTs woeful attitude towards email.

In this moderen 21st Century when people travel abroad, to expect and TELL us that we must only access our email via the BT webmail pages is ludicrous.  We have smart phones with email apps and these SHOULD be given full functionality to access BT email servers.

Can you imagine if you were a business buying Email and IT services to be told that when your staff are abroard they will only be able to be in email contact if they happen to Login to Webmail is quite frankly ridiculous.

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Andy_N
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Message 9 of 9

Re: Sending and receiving emails abroad

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@iwbbwrote:

I am also frustrated with BTs woeful attitude towards email.

In this moderen 21st Century when people travel abroad, to expect and TELL us that we must only access our email via the BT webmail pages is ludicrous.  We have smart phones with email apps and these SHOULD be given full functionality to access BT email servers.

Can you imagine if you were a business buying Email and IT services to be told that when your staff are abroard they will only be able to be in email contact if they happen to Login to Webmail is quite frankly ridiculous.


The problem when travelling abroad is that it's not clear where the issue actually is. What can't be done is assume that BT are blocking access via app/clients - it can easily be the connection you are on at the time. Just because webmail works, it doesn't mean that access has been granted using pop3/imap and smtp (from either end).

A business connection could easily suffer the same issue - again it depends on how the destination deals with it.

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