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Beginner
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Message 1 of 6

Sent Items empty

Hi, hope you can help. I've had this problem for months. Each time I go to the Sent Items in my BT email, the mailbox is empty. At the moment, for today, there are 3 email in my sent items. By tomorrow, they'll have vanished. Any ideas at all as to how I get my Sent Items back?  Thanks very much

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Distinguished Guru
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Message 2 of 6

Re: Sent Items empty


@julesdowneswrote:

Hi, hope you can help. I've had this problem for months. Each time I go to the Sent Items in my BT email, the mailbox is empty. At the moment, for today, there are 3 email in my sent items. By tomorrow, they'll have vanished. Any ideas at all as to how I get my Sent Items back?  Thanks very much


Hi, welcome to the forums.

Are you using webmail via a browser?

Do you use other devices to check for email?

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Beginner
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Message 3 of 6

Re: Sent Items empty

Hi Andy, thanks for helping. it's browser based and I also access the mail via smartphone. Have also accessed email on my partners pc and same problem. Sent Items empty. Thanks
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Moderator
Moderator
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Message 4 of 6

Re: Sent Items empty

Hi @julesdownes,

Welcome to the Community and thanks for taking the time to post.

I'm sorry to hear that your email account is emptying your sent items folder, it might be best if we take a look into this for you. I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

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Expert
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Message 5 of 6

Re: Sent Items empty


@julesdowneswrote:

Hi, hope you can help. I've had this problem for months. Each time I go to the Sent Items in my BT email, the mailbox is empty. At the moment, for today, there are 3 email in my sent items. By tomorrow, they'll have vanished. Any ideas at all as to how I get my Sent Items back?  Thanks very much


When you are actually logged in to your email via webmail, click on your user name (top right), select Settings, click on mail and ensure the field, "Save sent messages" is checked.

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Beginner
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Message 6 of 6

Re: Sent Items empty

Done that already, it was already selected, thanks for the advice
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