cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
AlanJW35
Beginner
695 Views
Message 1 of 13

Sent e-mails

A few days ago, all my sent messages were deleted, then the next day the few messages sent that day were deleted, today the 3 sent message remain in the sent folder, I have checked all settings and can see nothing which would cause this. My concern is this could happen again, I access the BT Mail via Outlook 365 with the recommended settings from BT. Any suggestions Alan.

0 Ratings
Reply
12 REPLIES 12
gg30340
Distinguished Sage
Distinguished Sage
686 Views
Message 2 of 13

Re: Sent e-mails

Is your Outlook set up as an IMAP account or a POP3 account?

0 Ratings
Reply
AlanJW35
Beginner
679 Views
Message 3 of 13

Re: Sent e-mails

Its set up as IMAP account

0 Ratings
Reply
gg30340
Distinguished Sage
Distinguished Sage
674 Views
Message 4 of 13

Re: Sent e-mails

I presume you have checked on webmail to see if they have also been deleted from there and are not in the deleted folder?

0 Ratings
Reply
AlanJW35
Beginner
657 Views
Message 5 of 13

Re: Sent e-mails

Yes I have checked the BT web mail, I sort of think its the BT mail server that's deleted the messages,

0 Ratings
Reply
gg30340
Distinguished Sage
Distinguished Sage
647 Views
Message 6 of 13

Re: Sent e-mails

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are very busy at present so it can take up to 48 hours for them to contact you. They will do this by posting on this thread.

0 Ratings
Reply
PaddyB
Moderator
Moderator
613 Views
Message 7 of 13

Re: Sent e-mails

Hi @AlanJW35,

Thank you for posting. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

0 Ratings
Reply
mJayL
Aspiring Contributor
412 Views
Message 8 of 13

Re: Sent e-mails

Dear Members,

I have had a similar issue in January 2021.  Please have a look at my recent post:

https://community.bt.com/t5/Email/ALL-emails-deleted-disappeared-from-BT-email-SENT-folder-in/m-p/21...

Are you able to help?  Any assistance would be greatly appreciated as I have spent an enormous amount of time on phone calls  to BT already.

 

Kind regards

mJayL

 

0 Ratings
Reply
gg30340
Distinguished Sage
Distinguished Sage
410 Views
Message 9 of 13

Re: Sent e-mails


@mJayL 

 


Please do not spam the boards by repeatedly posting the same message on multiple threads.

0 Ratings
Reply
rogerdoger
Contributor
375 Views
Message 10 of 13

Re: Sent e-mails

My sent emails only have my part of the conversation in them, if you have been doing a backwards and forwards with someone, in order to keep the conversation complete surely all the other parties replies should feature between your own responses.

I'm feel sure that used to be the case but just noticed now it isn't so.

0 Ratings
Reply