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lara19
Beginner
619 Views
Message 1 of 8

Setting Up Sub Accounts

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Hello,

 

I have a primary account with BT (@btinternet.com) and I am trying to set up sub accounts for my family. When I go to manage my email addresses, there is no tab to add or create a new account, I only get the option to link an account. I have looked in the user guide and that advises that there should be an add/create tab available.

 

Can anyone help?

 

Thanks in advance.

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7 REPLIES 7
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Setting Up Sub Accounts

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Welcome to this user forum.

 

Are you on the new BT mail, or the old BT Yahoo mail?

 

See http://forumhelp.dyndns.info/email/whichmail.html

 

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lara19
Beginner
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Message 3 of 8

Re: Setting Up Sub Accounts

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Hello.

 

Thanks for your help.

 

I was a BT Yahoo customer but am now just BT and using the BT Mail website.

 

I have already been on the forums but can't find the answer to my question - just wondered if someone on here would know before I go to BT.

 

Thanks.

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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Setting Up Sub Accounts

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What e-mail service does it say you are on, when you use this link?

http://diagnostics.bt.com/login/?workflow=Email

 

If you are still on the old mail service, then this link will allow you to manage your sub accounts.

https://login.yahoo.com/config/login_verify2?.done=https%3A%2F%2Fbt.edit.client.yahoo.com%2Faccounts...

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lara19
Beginner
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Message 5 of 8

Re: Setting Up Sub Accounts

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Hi,

 

I am BT and not BT Yahoo - tried logging in on the Yahoo link you provided just incase and can't.

 

Thanks

 

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Moderator
Moderator
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Message 6 of 8

Re: Setting Up Sub Accounts

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Hi Lara19,

 

I'll be able to take a look at this for you. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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lara19
Beginner
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Message 7 of 8

Re: Setting Up Sub Accounts

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I have emailed you - thanks.

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Moderator
Moderator
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Message 8 of 8

Re: Setting Up Sub Accounts

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Thanks for taking the call this evening lara19. I'm glad to hear you got it all sorted yourself. If you have any other queries please post up and we'll be happy to help.

Cheers

David
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