Setting rules for Spam E-Mails

[niagh01]

Hi, I have two questions which hopefully someone in the group can gave me advice.

1: When a setting a rule, does the "Asterisk" in front or after a word work. If I select the "Discard" action, where does the Spam email go.

2: I also use an iPad to manage my E-Mails through BT Webmail but when I Select Settings > Mail, the option for Rules is missing. Can you not set rules from and iPad?

[Christopher_G]

Hi @niagh01 

The 'discard' option deletes the email.

Are you using the BT Email app on your iPad, or the Safari browser? Does the option show in either?

Chris

[gg30340]

If you are using a web browser on your iPad make sure you are using the "full" or "Desk Top" version rather than the "mobile" verson.

[niagh01]

Hi, apologies for the delay in responding, I have just returned from holidays. 

Chris,  I can't see an option on the BT Mail App on my iPad for setting rules. On the Safari browser the rules are missing from the drop -down mail menu, the rest of the options are there, as are on my Windows Desktop PC.

gg 30340, On the iPad, I switched to Desktop version on both Safari and Google Chrome , the Rules are missing

[JWS]

I had this same query earlier this year. BT told me they have removed the rules option on mobile devices.

My Thread 

[gg30340]

Use a browser not an app and use it in the Desktop Verson not the Mobile Version

[JWS]

I’ve never used the BT app and my query to BT was re the browser option. They told me it was removed hence why I could no longer access it. 

[gg30340]

I have just checked on Chrome using the Desktop verson on a Samsung Android tablet and phone and rules are there. I set up a rule on the tablet and it was accepted.

[JWS]

Can only tell you what BT told me when I contacted them direct. I can no longer access them on my Apple mobile devices. The OP is using an iPad. 

[Katie_B]

Thanks for getting back to us @niagh01, I hope you had a lovely holiday. 

Rules can only be viewed on the desktop version of webmail (not viewable on tablet or mobile version)

Katie