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Setting rules for Spam E-Mails
Hi, I have two questions which hopefully someone in the group can gave me advice.
1: When a setting a rule, does the "Asterisk" in front or after a word work. If I select the "Discard" action, where does the Spam email go.
2: I also use an iPad to manage my E-Mails through BT Webmail but when I Select Settings > Mail, the option for Rules is missing. Can you not set rules from and iPad?
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Re: Setting rules for Spam E-Mails
Hi @niagh01
The 'discard' option deletes the email.
Are you using the BT Email app on your iPad, or the Safari browser? Does the option show in either?
Chris
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Re: Setting rules for Spam E-Mails
If you are using a web browser on your iPad make sure you are using the "full" or "Desk Top" version rather than the "mobile" verson.
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Re: Setting rules for Spam E-Mails
Hi, apologies for the delay in responding, I have just returned from holidays.
Chris, I can't see an option on the BT Mail App on my iPad for setting rules. On the Safari browser the rules are missing from the drop -down mail menu, the rest of the options are there, as are on my Windows Desktop PC.
gg 30340, On the iPad, I switched to Desktop version on both Safari and Google Chrome , the Rules are missing
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Re: Setting rules for Spam E-Mails
I had this same query earlier this year. BT told me they have removed the rules option on mobile devices.
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Re: Setting rules for Spam E-Mails
Use a browser not an app and use it in the Desktop Verson not the Mobile Version
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Re: Setting rules for Spam E-Mails
I’ve never used the BT app and my query to BT was re the browser option. They told me it was removed hence why I could no longer access it.
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Re: Setting rules for Spam E-Mails
I have just checked on Chrome using the Desktop verson on a Samsung Android tablet and phone and rules are there. I set up a rule on the tablet and it was accepted.
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Re: Setting rules for Spam E-Mails
Can only tell you what BT told me when I contacted them direct. I can no longer access them on my Apple mobile devices. The OP is using an iPad.
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Re: Setting rules for Spam E-Mails
Thanks for getting back to us @niagh01, I hope you had a lovely holiday.
Rules can only be viewed on the desktop version of webmail (not viewable on tablet or mobile version)
Katie