Setting up Bluelink Accunt

[FrankP]

I'm trying to set up a Bluelink account for my Hyundai When I try to log in I get a message

"A verification code has been sent to your e-mail. Check the code in your mailbox and enter it in the input box below"

I'm not receiving any such email, either in my 'Inbox' or my 'Spam'  mail

I've emailed Hyundai support who passed my problem on to 'HME Bluelink'. They gave me  a web page to try (instead of on my iphone) which produced the same result. I  contacted 'HMEBluelink' again. but was told ..

"We are currently investigating the issue that seems to be only affecting customers with a BTinternet email address and that can be related to the service provider Spam filter. We will contact you again as soon as we have some information about it."

I've search the web for more details but can find nothing??  Has any other BT customer experienced this problem? Does anyone have a idea where there my  verification codes are going??

Any help would be much appreciated

Frank

[Les-Gibson]

Create a free GMail account

[licquorice]

Just get a Gmail address and get the code sent to that

[FrankP]

I thank you both for your suggestion. I did consider using a gmail account, but my 'MyHYundai' account is under my BT email account and I'm under the impression they have to be the same ??

Frank

[gg30340 · Accepted solution]

Ask Hyundai what email address they are using to send you the conformation on. If they can not give you the email address ask for the email domain.

Once you have that add the email address to your "Safe Senders" list found by logging onto your email account and then clicking on your username and then "settings" then "mail" in the left hand column and then "Safe senders". click on "Add" and enter the email address or the domain (e.g. *@example.com). 

[FrankP]

Added email address as suggested and code came through OK

Many Thanks

Frank

[naresh]

Hi, Could you share what email or email domain did you whitelist? 

[FrankP]

Hi naresh : It's been nearly two tears since I set this up, but I think I added...

eu-account.hyundai.com

or maybe ....

@eu-account.hyundai.com

to my safe sender's list.