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lancsman
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Message 1 of 17

Setting up a Windows 10 e-mail account to acess a BT sub-account e-mail address

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 I am trying to set up a new laptop for my wife such that it will access the BT mail account on my main desktop. Her e-mail address is set up under the additional accounts from the main account.

On the laptop the intention is to use Windows Mail.

I have tried various ways based on suggestions - but cannot get it to send or receive test messages to/from the desktop.

What am I missing

Any guidance much appreciated

 

John

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Distinguished Sage
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Message 2 of 17

Re: Setting up a Windows 10 e-mail account to acess a BT sub-account e-mail address

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Open the mail app and click on Accounts, then click add account.  Scroll to the bottom of the small window that opens and click on Advanced setup and then internet email. Fill in the details using your full email address for username as well as email field. Enter mail.btinternet.com in both the incoming and outgoing server fields, select account type as IMAP4 from the drop down. Leave tick boxes as default. Click sign in.

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lancsman
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Message 3 of 17

Re: Setting up a Windows 10 e-mail account to acess a BT sub-account e-mail address

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Thanks for prompt reply - I am working through according to your note, but have the following question.

There is a box asking for 'password' and another for 'account name'

Are these from the BT account ????

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Distinguished Sage
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Message 4 of 17

Re: Setting up a Windows 10 e-mail account to acess a BT sub-account e-mail address

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No, email address and password.

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lancsman
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Message 5 of 17

Re: Setting up a Windows 10 e-mail account to acess a BT sub-account e-mail address

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Thanks again but still having trouble.

I am filling the fields as follows

e-mail address                     full e-mail address of the BT sub-account, i.e. name@btinternet.com

User name                             full name as above

Password                               ??? Which password ???

Account Name                     ??? Which Account name ???

Send Messages using name      Normal first & second name 

Incoming email server       mail.btinternet.com

Account Type                       IMAP4

Outgoing email server      mail.btinternet.com

Am struggling re which password & account name I need here

 

Regards

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Distinguished Sage
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Message 6 of 17

Re: Setting up a Windows 10 e-mail account to acess a BT sub-account e-mail address

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@lancsman wrote:

Thanks again but still having trouble.

I am filling the fields as follows

e-mail address                     full e-mail address of the BT sub-account, i.e. name@btinternet.com

User name                             full name as above

Password                               ??? Which password ??? The password for the email address you entered above.

Account Name                     ??? Which Account name ??? The email address you entered above

Send Messages using name      Normal first & second name 

Incoming email server       mail.btinternet.com

Account Type                       IMAP4

Outgoing email server      mail.btinternet.com

Am struggling re which password & account name I need here

 

Regards


I am assuming that this is an existing email address that you have previously created  in MYBT and are not trying to create a new address in W10 mail as you can't do that.

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lancsman
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Message 7 of 17

Re: Setting up a Windows 10 e-mail account to acess a BT sub-account e-mail address

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Yes this e-mail address is one of several hung under my own main BT e-mail account.

It has worked fine on previous laptop, which was running full MS Office Outlook - which we have NOT loaded to new laptop, as not needed any more

Does this change things re passwords?

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Distinguished Sage
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Message 8 of 17

Re: Setting up a Windows 10 e-mail account to acess a BT sub-account e-mail address

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No, unless you have changed the password in webmail it will be the same password.

Personally, as you already have the licence for Outlook, I would transfer it to your new laptop it is far superior to W10 mail app.

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lancsman
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Message 9 of 17

Re: Setting up a Windows 10 e-mail account to acess a BT sub-account e-mail address

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OK - Thanks for that.

The MS Office was a very old release level, c2010, and not sure whether we still have the disc/key.

Would have to look for that - could take a while since we have recently moved house, and still lots of boxes to sort.

Really do appreciate all the help you have provided, it is very much appreciated.

Regards

John

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Distinguished Sage
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Message 10 of 17

Re: Setting up a Windows 10 e-mail account to acess a BT sub-account e-mail address

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A couple of things, I have just tried to set up a test account in W10 mail and it isn't working but W10 mail doesn't allow you to check that it has populated the correct ports for the server!!! I know there were problems in the past with W10 mail but I'm sure I've set up accounts successfully in the past.

I still use Outlook 2010, works fine for me. There is a very useful little programme that can recover licence keys for Windows and Office from existing installations. I can't post it here but PM me if you want more details.

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