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hopeful
Aspiring Contributor
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Message 1 of 22

Setting up an additional email address

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I have followed Stephanie G's pictorial instruction to set up an email sub account but the "My Account and Billing" page doesn't show any buttons with "Create Sub Account".  I use Thunderbird.

 

I would appreciate your advice.

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Distinguished Sage
Distinguished Sage
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Message 2 of 22

Re: Setting up an additional email address

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you need to login in to your btyahoo account - btinternet.com address - on main btyahoo web page  when you access your email then go to cog on top right then mail options and you can set up new account there



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hopeful
Aspiring Contributor
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Message 3 of 22

Re: Setting up an additional email address

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Thanks imjolly, but I still can't see "create sub account".  

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Distinguished Sage
Distinguished Sage
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Message 4 of 22

Re: Setting up an additional email address

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Log onto BTYahoo, > My Account > My Account and Billing >  scroll down to "Create Sub Account"

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hopeful
Aspiring Contributor
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Message 5 of 22

Re: Setting up an additional email address

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Thanks for the reply gg30340.  The problem is that the "Create Sub Account" does not exist on my screen.  I've followed the "NEW" advice information from Stephanie G and I can see how the screen should look.  Your advice is as per Stephanie G.  I will contact a moderator for help.

 

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Distinguished Sage
Distinguished Sage
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Message 6 of 22

Re: Setting up an additional email address

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you need to go to your btinternet email account and sign in then go tope right to your name and select account info then you can manage sub accounts and if selected you can then add a sub account



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Distinguished Sage
Distinguished Sage
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Message 7 of 22

Re: Setting up an additional email address

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What browser are you using. If you can try another browser and see if the "Create sub-account" button is there.

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Distinguished Sage
Distinguished Sage
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Message 8 of 22

Re: Setting up an additional email address

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@imjolly wrote:

you need to go to your btinternet email account and sign in then go tope right to your name and select account info then you can manage sub accounts and if selected you can then add a sub account


That takes him to the same place in Stephanie G and my guide just by a different route and for some reason he does not have the "Create Sub Account" button.

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hopeful
Aspiring Contributor
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Message 9 of 22

Re: Setting up an additional email address

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No luck.  I still get referred to the "My account and Billing" page which I can access BUT there isn't any "Create Sub Account" shown.  My page is different to the example page.  It is identical except for the creation of a sub account.

 

Could you tell me how to contact a moderator, I believe there could be a fault.

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Distinguished Sage
Distinguished Sage
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Message 10 of 22

Re: Setting up an additional email address

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Have you tried a different browser?

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